The Settings section allows you to make minor modifications to the selected campaign. Settings vary depending on the dial mode selected. There are nine different DIAL MODES you can select:
Allows you to broadcast an interactive voice message to your contacts. It's an easy and cost-effective way to reach more people in less time, also referred to as a robocall. It has numerous applications such as sending important alerts, promotions, updates, and notifications to customers, employees, voters, and more. By enabling a dial pad interaction, when a live contact answers, they can simply press a button on their phone to transfer directly to a readily available representative or transfer to an IVR.
A predictive campaign uses past data and algorithms to predict future behavior and make decisions accordingly. It's designed to dynamically adjust its actions based on the predicted outcomes. The goal is to maximize the efficiency and effectiveness of the campaign. We minimize agent wait times in between calls by constantly adjusting the outbound call volume. The goal is to call the right number of leads at the right time to maximize agent utilization without keeping customers on hold.
Predictive campaigns also screen out busy tones, voicemails, no answer, disconnected numbers, and non-working numbers and only connect agents to human answers, saving you time and money.
The predictive mode is suitable for large teams (10 agents or more).
If you prefer to have your agents dial their contacts manually, set the dial mode to Preview. Each agent will be presented with a lead to dial manually before moving on to the next contact on their list.
A power dialer is a type of auto dialer used in telemarketing and sales that dials a pre-set ratio of lines per agent. This means that for every x line dialed, one line is connected to an available agent.
The goal of a power dialer is to maximize the number of connected calls while ensuring that there are enough available agents to handle the calls. This helps to avoid long wait times for customers, improve call efficiency, and increase the number of calls that can be made in a given period of time.
A power dialer differs from a predictive dialer in that it utilizes a manually-configured calls-to-agent ratio.
Power dialer is ideal for small to mid-call centers, b2c operations, and sales.
Click Power mode combines the features of Power Dialer and Click campaigns. It connects leads with agents more efficiently using a manually-configured calls-to-agent ratio, at the same time it adds a human interaction element that gives the option to the admins and manager to choose which numbers they want to dial from the pre-loaded list.
SMS broadcast allows you to broadcast dynamic text messages to mobile phones.
TCPA-compliant rapid manual outbound dialing for Broadcast campaigns. Click adds a human interaction element that requires users to press each number manually to dial a lead.
A TCPA-compliant rapid manual outbound dialing for Predictive campaigns. Click adds a human interaction element that requires users to press each number manually to dial a lead.
Email campaign allows you to broadcast electronic messages to your leads.