Outbound IVR Report
Outbound IVR Report provides metrics of your outbound IVR calls over a selected date range.
Use this report to compare which IVR is being used most frequently and which campaign makes the majority of outbound IVR calls to distribute your company's resources accordingly.
REPORT HIGHLIGHTS
The report highlights provide important insights based on your search criteria.
- Total Calls: The total number of outbound IVR calls.
- Total Time: The total duration of outbound IVR calls.
- Popular IVR: IVR that managed the most outbound calls.
- Popular Campaign: Campaign where most of the outbound IVR calls were initiated.
INPUT FIELD
The following input fields are available to customize your report.
- Click this icon to generate the report.
- Click this icon to export the report in Excel, CSV, or PDF format.
- IVR: Search by IVR.
- Campaign: Search by campaign.
- X-Axis: Select a value on which the X-axis will be based.
- Y-Axis: Select a value on which the Y-axis will be based.
- Group by: Select how to group your values.
- Date Range: Click on the icon to select the desired date range. Click on 'Apply' to save the date range selected.
OUTBOUND IVR CHART
- Click on the icon to change the chart view.
- Click on the icon to export the graph in PDF format.
- IVR Stats:
- Total Calls: The total number of calls per IVR.
- Calls (%): The percent distribution of calls among IVR.
- Campaign Stats:
- Total Calls: The total number of outbound IVR calls per campaign.
- Calls (%): The percent distribution of outbound IVR calls among campaigns.