Running a Campaign

Running a campaign with DCDial is as easy as one-two-three. Please follow these instructions:

1. Go to the Dashboard page and select a campaign from the drop-down menu.
2. Make sure the list with leads you want to contact is activated . To activate the list on the Dashboard page, click next to the list name, or go to the Administration tab > Lists, and click next to the preferred list.
3. Click “Play” to run the campaign.

If you choose to run your campaign later, you can always schedule it for the future. Refer to the Scheduling a campaign section.

Most of the settings are set when you create or modify a campaign. After you initiated a campaign, you can still adjust the campaign settings. Please note that there are some settings that you can modify only from the Dashboard page. Let's learn about them in detail.

Additional Campaign-specific Settings

• Sending rate (SMS Broadcast):

The number of SMS sent per minute.

• Number of lines (Voice Broadcast, Click Voice Broadcast):

The selected number represents the maximum number of concurrent calls the system will make at any given time.

• Pace Tuning (Predictive, Click Predictive):

Allows you to fine-tune how quickly the predictive dialer should adjust its calculations.

• Simulation (All dial modes except SMS):

To test the campaign without making any live calls, enable the Simulation option. With Simulation, you get important insights on campaign behavior without making any real live calls.

• AMD (All dial modes except SMS):

Answering Machine Detection

• If AMD is ON, you will have the option to leave a voicemail message.
• If AMD is OFF, you will not be able to leave a voicemail.

MSG (All dial modes except SMS):

This option allows users to automatically leave a voicemail message when an answering machine is detected.

Please Note: Preview Manual, Predictive Dialer, Power Dialer, Click Voice Broadcast, and Click Predictive dial modes require an agent(s) logged into the campaign.

SCHEDULE A CAMPAIGN

You don’t need to run your campaigns manually every time. The Campaign Scheduler feature allows you to set the time when your campaigns automatically start and stop. Try scheduling your campaign if the user is not available to start the campaign manually, or if a shift change will occur while the Campaign is live. You can always create a new Schedule or modify an existing one from the Dashboard page.

Learn more about how to create a Schedule.