Text to Speech
Text-to-Speech (TTS) technology leverages neural network techniques to deliver a human-like, engaging, and personalized user experience.
With TTS, you can enhance any customer self-service application with high-quality audio tailored to your brand and create customized and dynamic voice broadcast messages. DCDial converts any digital text into a spoken voice using different accents and language options. The TTS messages can be used in campaigns, interactive voice response menus, answering machine messages, and included as a link in text messages.
- TTS Voice
The voice used for the TTS message.
- Play
You can listen to the message by clicking on the button under Play.
- Actions
- Associations: Hover over the icon to view associations to the TTS message
- Active: The TTS message is active. Click on the icon to deactivate the TTS message.
- Inactive: The TTS message is inactive. Click on the icon to activate the TTS message.
- View Activity Log: Click the icon to view a summary of events. Learn More About the Activity Log
- Modify: Click the icon to modify the TTS message. Learn More About Modifying TTS Message
- Delete: Click the icon to delete a TTS message. A confirmation screen will appear to confirm the deletion.
Create Text-to-Speech
Step 1. Click on the ‘Create TTS’ button on the top right to create a new TTS. Complete the required fields in the pop-up window and click ‘Create’ to proceed. You will see a confirmation once the TTS Message has been created successfully and you will be redirected to the TTS details page to complete the setup process.
- TTS Name
- TTS Description
- Select Text to Speech Voice
- Select Replay TTS
Step 2. Configure the TTS settings on the TTS details page. When done, click on ‘Submit’ to save your changes.
- Preview Message
Make sure your TTS message is perfect before you send it out. To listen to the TTS Message, click on the 'Preview Message' button and then click on the button.
TTS Message Content
You can modify the message content by clicking on the buttons to remove or insert message elements accordingly. Customize your message by adding a System TTS, Voice Recording, Delay, or User Defined TTS.
Please note: If you insert a TTS link in the SMS template, the link will expire after 182 days. The countdown starts when the text message is delivered to a customer.
- System TTS
This option allows you to insert dynamic content into your TTS message using the information from the lead records added to DCDial. For example, you can choose to insert the lead's first name or Account ID. Depending on the system field you choose to insert, you must define how the content should be read.
- Voice Recording
The Voice Recording option will allow you to select an audio file from the Audio Store. Click on the icon to select the file.
- Delay
The delay option allows you to insert a pause in between the message elements. Select the delay from the drop-down menu.
- User-Defined TTS
- Select Voice Transmission
Associations
- Campaigns
Campaigns that use the TTS message.
- IVR Menu
IVRs that use the TTS message.
- SMS Templates
SMS Templates that use the TTS message.
Copy Text-to-Speech
Copying allows you to create a TTS Message without starting from scratch. This is useful when there are minor differences between the existing TTS Message and the new one.
Step 1. Click on the ‘Copy TTS’ button on the top right to copy a TTS Message. Complete the required fields in the pop-up window and click ‘Create’ to proceed. You will see a confirmation once the TTS Message has been copied successfully and you will be redirected to the TTS details page to complete the setup process.
- TTS Name
Enter a unique name.
- TTS Description
Enter a description.
- Select Source TTS
Select the source TTS Message you want to copy.
Step 2. Configure the TTS Message settings on the TTS details page. When done, click on ‘Submit’ to save your changes.
Modify Text-to-Speech
Click on to Modify the TTS message.
