Time Zone Strategy

You can enable dialing for specific time zones only, assign different contact schedules for each, and allow only specific phone types to be dialed.

•  Actions

• Associations: Hover over the icon to see the campaigns using the strategy.
• Active: The strategy is active. Click on the icon to deactivate the strategy.
• Inactive: The strategy is inactive. Click on the icon to activate the strategy.
• View Activity Log: Click the icon to view a summary of events. Learn More About the Activity Log.
• Modify: Click on the icon to modify the strategy. Learn More About Modifying Time Zone Strategy.
• Delete: Click on the icon to delete the strategy. A confirmation screen will appear to confirm the deletion.

CREATE TIME ZONE STRATEGY

STEP 1. Click on the 'Create Time Zone Strategy' button on the top right to create a new strategy. Complete the required fields in the pop-up window and click on 'Create' to proceed. You will see a confirmation once the Time Zone Strategy has been created successfully and you will be redirected to the strategy details page to complete the setup process.

• Time Zone Strategy Name

• Time Zone Strategy Description

STEP 2. Configure the Time Zone Strategy settings on the strategy details page. When done, click on ‘Submit’ to save your changes.

• Time Zone

The time zone is included in this strategy. You can add or delete a time zone by clicking on the icons.

• Contact Schedule

Select the Contact Schedule you would like to assign to the time zone.

• Allowed Phone Types

Check the box to define the phone types that the system can dial for this time zone.

Associations

• Campaigns

Campaigns that use the Time Zone Strategy.

MODIFY TIME ZONE STRATEGY

Click on the icon to Modify the Time Zone Strategy.