Customer Portal

Customers can locate their account using their account ID or social security number (SSN). The external payment portal is accessible from a desktop, tablet, or mobile device.

CUSTOMER PORTAL

• Customer Portal:

• Payment URL:

• Default Domain:

• Appearance:

• Branding:

• Brand Color:

• Accent Color:

• Welcome Message:

• Page Footer:

Select 'Default' to use the preset web page footer. To customize the web page footer content, select 'Custom' and add desired text. For example, you can include merchant information in the footer or leave it blank.

• Data Privacy:

Enable this option to apply CCPA (California Consumer Protection Act) and GDPR (General Data Protection Regulation) compliant cookie policy settings in your payment portal.

Mini Miranda:

You can inform your debtors of their legal rights using the Mini-Miranda disclosure feature. The disclosure will appear in the external portal once a customer successfully logs into their account.

• Identity Authentication:

Enable this option to improve your customers' account security and add an extra level of protection through the two-factor authentication or asking for information to verify the customer's identity.

• Off: Identity Authentication is turned off.

• Two-Factor:

If enabled, your customers will have to enter a verification code before proceeding to their account. If no code was entered within a minute, customers will have the option to resend a code.

• Email: The code will be sent to the email address captured in the lead record.
• Phone Number: The code will be sent to the customer's phone number.
• Email and Phone Number: The code will be the preferred communication method selected by the customer.

The customers will get the following pop-up when logging into their account on the payment portal.

The customers will get the following pop-up when logging into their account on the payment portal.

• System Field:

If enabled, your customers will have to enter the requested information.

• System Field: Select the system field from a lead record that you want to use to locate and verify a customer's account.
• Authentication Message: Provide the instructions on what customer information has to be entered.

The customers will get the following pop-up when logging into their account on the payment portal.

•  Landing page:
• Dashboard: Redirect the customer to the 'Dashboard' page after entering the account ID or SSN.
• User Profile: Redirect the customer to the 'User Profile' page after entering the account ID or SSN.
• Make a payment: Redirect the customer to the 'Payment Details' page after entering the account ID or SSN.

• Account Management:

• Multiple Plans: If enabled, customers can process/schedule new payments in the customer portal even if an active plan exists.

Please note, if the 'Multiple Plans' toggle is off:

• Customers will be able to process one-time payments only, they will not be able to create a new payment plan.
• If the customer is eligible for an offer - customer details match the offer set conditions AND there is no active plan with an offer applied - customers will see the 'View offers' button and they will be able to access one-time payment offers only.
• Monthly installment and budget calculator offers will not show in the customer portal.
• This feature does not affect the internal portal settings. Thus, payment agents can create new schedules normally. 

• Modify Plan: If enabled, customers can modify any active plan.
• Cancel Plan: If enabled, customers can cancel any active plan.
• View Docs: If enabled, customers will be able to access the 'My Docs' page, at this page, the customers will see all the documents attached to their accounts.
• User Profile:
• Modify: If checked, customers will be able to update their mailing address/phone number/email address.
• Required: To make a mailing address/phone number/email address field mandatory, select 'Required'.
• Verify: If checked, customers will be required to verify their phone number/email address by receiving a verification code.
• Opt-in: The 'Opt-in' option allows the recipients to subscribe to your texting or email communications. When opting-in, customers provide consent to receive your text messages or emails.

• Virtual Debt Collection:

Enable this option to automate debt recovery efforts using the integrated virtual collector system.

• Allow Skip Offer:

• Disclosure:

• Schedule Payment:

This option allows customers to make scheduled payments. Disable this option if you would like customers to make one-time payments only.

• Start Date Limit: Limit how far in advance customers can set up their first scheduled payment.
• End Date Limit: Limit how far in advance customers can set up their last scheduled payment.
• Transaction Limit: Enter the maximum number of transactions a customer can schedule. To allow customers to schedule only a single payment for a future date, select 1.

• Payment Agreement:

Enable this option to prompt customers to accept the defined payment terms before making a payment. You can insert dynamic fields from the 'Markers' drop-down menu. To create the state-specific payment agreements, enable the 'Override by State' option. Click on the 'Preview' icon to view the payment agreement content.

• Allow Skip Offer: Allow customers to skip a virtual collection and make a payment without selecting an offer.
• Override by State: This option allows you to create the state-specific disclosure statements under Payments by State.

CUSTOM DOMAIN

Using a custom domain

If you don’t want to use the default domain provided by DCDial for payments you send, you can easily replace it with your own custom URL. Instead of directing clients to http://pay.dcdial.com/uniqueID, you can send them to http://pay.example.com. Read on to see how you can get started right away!

Step 1 - Configure your domain

1. Login to your domain service provider.
2. Locate your DNS settings. There, enter the subdomain you wish to use as the Name. For example, if you want to use pay.example.com, then enter ‘pay’ as the name.
3. Create a new CNAME to point to pay.dcdial.com. The CNAME will be the new domain URL that should be displayed. For example, to use https://pay.example.com, then enter 'pay' as the name. Make sure no other records conflict with the new record created.
4. Then enter pay.dcdial.com as the corresponding Value to your CNAME (some DNS interfaces may label it as Host Name, Fully-Qualified Domain, or Data).

Note: The DNS must point at DCDial and cannot proxy through a third party. If you are using Cloudflare, ensure that the DNS record is set as DNS Only. Changes to the DNS records may take up to 72 hours to propagate.

• Step 2 - Reach out to DCDial

Reach out to your Account Manager or DCDial Support with your newly created CNAME. DCDial will configure the domain in the database and then notify you once it is set up.