Incomplete Payments

An incomplete payment report will show you all payment trials and at what point your customers stopped without completing the payment. If the payment is abandoned, DCDial will log and display this attempt under the Incomplete Payments Report.

If DCDial detects duplicate attempt records for the same account ID within the same day, the system will only keep the record with the highest progress. Likewise, if the customer had an incomplete payment record and then completed the payment within the same day, the previous attempt will not be recorded. Customers with an active scheduled payment that visited the payment portal without completing the payment are not included in the report.

Input Field

The following input fields are available to customize your report.

• Click on the icon to change the chart view.
• Click on the icon to export the graph in PDF format.

• Account ID: Type in the account ID of the lead.
• Name: Type in the name of the lead who made the payment.
• Page Name: Search by page name.
• Date Range: Click on the icon to select the desired date range. Click on 'Apply' to save the date range selected.

Incomplete Payments Results

The detailed results will appear in table format.

• Visit Date and Time: The date and time when the customer attempted to make a payment.
• Source / Referral: Represents the payment web source used to make a payment attempt.
• Last Visited Page: The web page where the customer stopped their payment attempt.
• Payment Progress: Indicates the steps completed before the payment attempt was interrupted. There are two possible scenarios:
• Regular Payments: This scenario will apply when a customer attempts to make a one-time payment or schedule recurring payments.
• Step 1: Payment Information
• Step 2: Confirm Payment
• Step 3 indicates that the payment has been completed; thus, the last step will always remain deactivated.
• Virtual Collector: This scenario will apply when a customer attempts to make a payment using one of the settlement offers or a budget calculator option.
• Step 1: Virtual Collector
• Step 2: Payment Information
• Step 3: Confirm Payment
• Step 4: Indicates that the payment has been completed; thus, the last step will always remain deactivated.